Q: 📍 Our Locations & How to Contact Us
A:Goodyear Studio: Litchfield & McDowell – kitty-corner across from Ulta Beauty. 

14122 W. McDowell Rd, Goodyear, AZ 85395 Suite 102A

Phoenix (Arcadia) Studio: 48th Street & Thomas – next to Los Armandos.

4700 E. Thomas Rd, Phoenix, AZ 85018 Suite 103

Phone Hours: We do not answer calls for policy questions. Calls are returned within 24 hours. Fastest reply? Text us during phone hours. Our online calendar is always current.

 

Q: What is an elective prenatal ultrasound?
A: An elective 2D, 3D, or 4D/5D HD ultrasound is a non-medical scan designed for bonding, keepsakes, and an unforgettable experience with your baby. It’s not a substitute for medical ultrasounds with your doctor.

 

Q: How is this different from my doctor’s ultrasound?
A: Medical ultrasounds focus on diagnosis. Ours focus on creating a relaxed, memorable bonding experience with more time and better keepsake images.

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Q: Can you tell me how baby is doing or if there's anything wrong?

A: If we identify something that requires instant medical attention, we will advise you to go to the ER or contact your OBGYN or Midwife ASAP. Details cannot be share with our clients directly. We do not generate reports or fax over pregnancy scans/confirmations to providers. Our services are purely elective (at your leisure, non medical)

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Q: Can I come earlier than 7 weeks?

A: Yes, but:

• We may not see or hear a heartbeat. ( HB typically starts 5.5-6.5 weeks)

• All scans are abdominal.

• A moderately full bladder is helpful if you're less than 10 weeks pregnant.

• We do not offer estimated due dates or measurements.

• Can’t see an embryo or fetus? We’ll invite you back for free to check in a week or two.

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Q: How many people can come to my appointment?

A: We can comfortably seat 8 - that includes the expecting mom, any children, and babies. We are family friendly! Feel free to invite your loved ones.

 

Q: What if I am late for my appointment?
A: We are often booked back-to-back. If our schedule allows, we allow a 10-minute grace period. If you are late, your appointment may be subject to cancellation or rescheduling. Please plan for high peak traffic travel as it may take you longer than anticipated. On time is always perfect.

 

Q: Do I need to prepare for my appointment?
A:​

• Car rides can lull baby to sleep, so you may need to wake them.

• For active baby: cold/sugary drink 15 min before.

• Same-day bookings may have less clear images if you’re not well-hydrated for several days before

• There is no additional paperwork required in addition to your intake questions after booking online.

• On time is always perfect, no need to arrive early.​

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Q: Rescan Policy. What if we can't see baby?

A; If baby is hiding and shy, the technician may offer a quick complimentary rescan. Rescans durations vary depending on little one's participation and other variables, it typically does not exceed 10-20 minutes. Your technician will book it for you. Free rescans are offered Monday - Thursday, within a week of your original appointment. If you want to book outside of our standard rescan schedule, it is a $40 rescan fee. 

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Q: How do I redeem my discount as a returning client?
A:​

• Simply book with the same contact information on our booking platform so we can view your client history on our platform. We will apply the discount at checkout. 

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Q: When is the best time to book?
A:

• 6–13 Weeks: heartbeat & early shape

• 14–19 Weeks: gender & full-body

• 20–26 Weeks: best mix of body & face

• 28–36 Weeks: detailed close-ups

• Anterior placenta? Not a big problem if position/fluid are good.

• 36+ Weeks? Usually fine if position/fluid are good.

💡 Try our Pregnancy Calculator to find the best time for you.

 

Q: Gender Determination & Gender Reveals
A:

• If we can’t confirm baby’s gender at your appointment, we’ll invite you back for a free double-check scan.

• Planning a reveal? Just let your tech know at check-in & we won't tell you bedside.

• We have cute card stock & envelopes if you want the results kept a surprise, alternatively we can send a text or email to your designated gender keeper by the end of the day.

 

Q: Will I always get a perfect picture?

A: We always try our best! Image quality depends on hydration, baby’s position, mom's body mass index, and amniotic fluid levels. If we can’t see baby’s face at all, we’ll offer a free re-do. Anterior placenta and 36+ weeks are usually fine with good position/fluid. Best fluid practice - .5 gal- 1 gal of water a day 2-4 days leading up to your appointment. Avoid carbonation.

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Q: Do I need a full bladder? Can I eat?

A: We only request a moderately full bladder for mamas who are earlier than 10 weeks. If you are 10+ weeks, empty is better. We advise a light cold &/or sugary snack 10-15  min prior to your appointment. 

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Q: Payment, Appointments & Cancellations
A:

• Payment: Cash, Baby Bloom gift cards, contactless, & debit.

• We do not take insurance or offer free ultrasounds.

• Appointment required for all services at any time.

• Cancellations: last-minute cancellations/rescheduling = $60 rebooking deposit. Missed appt = $60 deposit to rebook.

• We do not offer blood work, urine tests, or any services not listed on our booking site.​

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Q: How do I live stream?
A: Let your technician know upon arrival, we'll share a link you can forward to loved ones so they can tap in and watch the scan live as it is performed. No extra cost.

 

Q: What if I don't get my digital pictures and video?
A:​

• Send us a text or email and we'll resend it as soon as we can.

 

Q: I am carrying twins, it there an extra fee?
A: No extra fee on twins, scan times remain approximate despite carrying multiples.